Each month, WIKA USA recognizes employees who exemplify one of the company’s seven core values. The peer-nominated award is presented to employees who go above and beyond in their roles, all while upholding WIKA’s commitment to integrity, customer satisfaction, partnership, safety, continuous improvement, social responsibility, and excellence.
Established when WIKA was founded in 1946, core values are the standards by which WIKA measures itself and its employees. Thanks to employees’ commitment to these corporate values, WIKA has become a worldwide leader in industrial measurement technology. The company would not be where it is today without this dedication from within.
Employees who do more than expected are vital to WIKA’s overall mission of helping customers succeed through superior instrumentation solutions. This is why WIKA USA began the monthly Core Value Award program almost 20 years ago – to acknowledge employees for their hard work and dedication.
Corporate Core Values are Keys to Company Success
A peer-nominated program, Core Value Awards give employees a special way to thank their colleagues for doing extraordinary work. Recipients are recognized for making a positive impact on WIKA’s continued success. Each nominee is chosen for exemplifying one of seven core values:
- Integrity: Promoting ethical business practices
- Customer Satisfaction: Creating positive customer experiences
- Partnership: Encouraging collaboration in the workplace
- Safety: Maintaining a safe work environment
- Continuous Improvement: Improving WIKA policies and processes
- Social Responsibility: Improving the community and the world at large
- Excellence: Exceeding expectations in work that directly impacts company success
Each month a committee composed of senior managers chooses the winners, who receive a plaque, monetary award, and a designated parking spot at the main WIKA USA campus in Lawrenceville, Georgia.
February 2019 Corporate Core Value Award Winners
The following employees were chosen for exemplifying one of WIKA USA’s corporate core values.
Photo above: Winners Fidel Lopez and Vickie Parasiliti with coworkers
Fidel Lopez, Electrical Temperature Level Division, Sales | Recognized for Customer Satisfaction
Nominator Bernadette Biggs applauds Fidel, who more than exemplifies WIKA’s dedication to problem solving and customer service. She writes: “Over the weekend, a customer in Louisiana had an emergency situation where one of their main heaters was down due to several broken key thermocouples. After a discussion with Jason Blaum, the Louisiana sales manager, and the field service team, we realized that we had no way of fixing the thermocouples until the middle of the following week. When Fidel learned of this situation, he immediately offered his support by driving six hours on a Saturday night and working on the thermocouples early Sunday morning. The customer’s heater was up and running by that afternoon. Fidel’s commitment to the customer goes beyond expectations, as is his assistance to the local sales team. This is an example of how we all should handle our business. Selflessness for the greater good: That is Fidel in one sentence.”
Vickie Parasiliti, Electrical Temperature Level Division, Accounting | Recognized for Partnership
ERP (enterprise resource planning) migrations are demanding and time consuming, but Vickie’s hard work and unwavering positive attitude made the process easier. Andrea Markovic, her nominator, writes: “In February, Sales went live with AX V6 ERP. Vickie, our liaison in the Pasadena (Texas) office, worked with two members of our Sales team to provide all the necessary documentation to finish customer setup on our end. That meant locating and pulling files from an upstairs location, scanning them, and sending them to us. I cannot even imagine how many trips she had to make during the past two weeks, and she did it with a smile! Thank you, Vickie, for being a team player!”
Dagmar Deamer, Pressure Gauge Division, Accounting | Recognized for Partnership
Andrea Markovic also commended Dagmar for her professionalism and positive attitude during Sales’ transition to AX V6 ERP. “We had a little hiccup with customers, but Dagmar and her team stepped up and worked tirelessly to clean up the customer master. Even during the audit, Dagmar answered every email within a couple of hours. Never once did she complain or said something had to wait. She is a true example of a partner and deserves this reward. Thank you, Dagmar!”
Jorge Moreno-Sandoval, Pressure Gauge Division, Return Merchandise Authorization (RMA) | Recognized for Customer Satisfaction
Jorge knew what had to be done to resolve a customer issue, and he did it quickly and flawlessly. Bernadette Biggs, Director of Quality, writes: “Our distribution sales manager contacted us regarding a continuing problem related to label quality. Jorge was familiar with the original issue, so he was very committed to investigating why the customer was still experiencing the same problem. He took the lead to gather information and to determine the root cause. As it turned out, the customer still had inventory from before WIKA resolved their original complaint. We offered to print and mail new labels that the customer could quickly apply to keep their shipments going. Jorge organized the replacement labels and contacted the customer for mailing instructions.” This story has a happy ending, as the customer wrote to Bernadette: “Great work by the RMA team to quickly correct a problem for us.”